Privacy Policy

Last Updated: August 2026

Princely.lk respects your privacy and is committed to protecting the personal information of our customers, website visitors, and users of our online services.

This Privacy Policy explains how Princely.lk collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, browse products, place an order, make a payment, contact us, or otherwise interact with our services.

By using https://www.princely.lk/ or purchasing products through our platform, you acknowledge that your information may be handled as described in this Privacy Policy.

Who We Are

Princely.lk operates an e-commerce platform through which customers can browse, purchase, and receive products and related services online.

Our platform may provide services including:

• Online product browsing and shopping

• Customer account registration

• Product ordering and checkout

• Online and other payment methods

• Order processing and fulfillment

• Delivery and shipping services

• Customer support

• Promotions and marketing communications

• Product reviews and customer feedback

For questions regarding this Privacy Policy or your personal information, please contact us using the contact details provided at the end of this policy.

1. Information We May Collect

Depending on how you interact with Princely.lk, we may collect the following categories of information.

Personal Information

We may collect:

• Full name

• Email address

• Telephone or mobile number

• Billing address

• Shipping or delivery address

• Country or region

• Account login information

• Other information voluntarily provided by you

Account Information

If you create an account on Princely.lk, we may collect and maintain information such as:

• Name

• Email address

• Telephone number

• Account preferences

• Saved addresses

• Order history

• Wishlist or saved products, where available

• Account activity and preferences

Passwords, where collected, should be stored using appropriate security measures and should not be stored in plain text.

Order and Transaction Information

When you purchase products through our platform, we may collect:

• Products ordered

• Order number

• Order date and time

• Quantity and product information

• Delivery address

• Billing information

• Shipping information

• Order status

• Payment status

• Transaction reference information

• Refund or return information

Payment Information

Payments may be processed through authorised third-party payment gateways or financial service providers.

Depending on the payment method selected, the payment provider may collect payment information such as:

• Card details

• Bank-related payment information

• Payment account information

• Transaction authentication information

Where payments are processed through an external payment provider, the provider will process your payment information according to its own privacy and security policies.

Princely.lk does not intentionally store complete payment card details unless this is specifically required and permitted through an authorised payment arrangement.

Communication Information

We may retain information contained in:

• Emails

• Contact forms

• Customer support conversations

• Telephone or messaging communications

• Product reviews

• Feedback

• Complaints

• Enquiries

Website and Technical Information

When you visit Princely.lk, certain information may be collected automatically depending on the technologies used on our website.

This may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Products viewed

• Search activity

• Date and time of visits

• Referring website

• General website usage information

• Cookies and similar identifiers

This information may be used to improve the performance, security, and functionality of our website.

2. How We Use Your Information

We may use your information to:

• Create and manage customer accounts

• Process and fulfil orders

• Process payments

• Confirm purchases

• Arrange product delivery

• Handle returns, refunds, exchanges, and cancellations

• Respond to customer enquiries

• Provide customer support

• Communicate with you regarding your orders

• Send order confirmations and transactional notifications

• Maintain business and financial records

• Prevent fraud, abuse, and unauthorised transactions

• Improve our products, services, and website

• Analyse website and customer usage

• Personalise your shopping experience

• Manage promotions and campaigns

• Display relevant products and offers

• Meet applicable legal, accounting, tax, and regulatory requirements

Where permitted by applicable law, we may also send you information about products, promotions, special offers, or other services that may be relevant to you.

You may opt out of promotional communications where applicable.

3. Cookies and Similar Technologies

Princely.lk may use cookies and similar technologies to improve website functionality, security, performance, and user experience.

Cookies may be used to:

• Keep you signed in

• Maintain your shopping cart

• Remember preferences

• Understand how visitors use our website

• Improve website performance

• Analyse traffic and usage

• Support marketing and advertising activities

• Provide a more personalised shopping experience

You may be able to control or disable cookies through your browser settings.

However, disabling certain cookies may affect the functionality of some parts of the website, including shopping cart, login, checkout, or other features

.

4. How We Share Your Information

We may share relevant personal information with trusted third parties where reasonably necessary to provide our products and services.

Depending on your interaction with Princely.lk, these parties may include:

• Payment service providers

• Banks and financial institutions

• Delivery and courier companies

• Logistics providers

• Product suppliers

• Warehousing and fulfilment providers

• Website hosting providers

• Cloud service providers

• Website analytics providers

• Customer support service providers

• Marketing and communication service providers

• IT and technology service providers

• Professional advisers

• Government or regulatory authorities where legally required

For example, your name, telephone number, and delivery address may need to be shared with a delivery or courier provider to complete your order.

We aim to share only information that is reasonably necessary for the relevant purpose.

We may also disclose information where required by applicable law, legal process, court order, or a valid request from an authorised government or regulatory authority.

5. Third-Party Services

Princely.lk may use third-party services to support website functionality, payments, analytics, communications, delivery, advertising, and other business operations.

These third parties may process information according to their own privacy policies and terms.

Examples may include:

• Payment gateways

• Courier and logistics services

• Analytics platforms

• Cloud hosting providers

• Email and SMS providers

• Social media platforms

• Advertising platforms

• Customer support systems

We encourage you to review the privacy policies of third-party services when appropriate.

6. International Transfers of Information

Some of our technology, payment, hosting, analytics, communication, or other service providers may operate outside Sri Lanka.

As a result, your personal information may be processed or stored in countries other than Sri Lanka where necessary to provide our services.

Where information is transferred internationally, we will take reasonable steps to ensure that it is handled appropriately and protected against unauthorised access or misuse.

7. Data Retention

We retain personal information for as long as reasonably necessary for purposes such as:

• Processing and managing orders

• Maintaining customer accounts

• Providing customer support

• Processing returns and refunds

• Maintaining transaction records

• Accounting and financial requirements

• Tax and legal obligations

• Resolving disputes

• Preventing fraud

• Maintaining appropriate business records

When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.

8. Data Security

Princely.lk takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

Depending on the services and technologies used, security measures may include:

• Secure connections such as HTTPS

• Access controls

• Authentication mechanisms

• Secure hosting infrastructure

• Database security measures

• Monitoring and logging

• Appropriate third-party security services

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

While we take reasonable measures to protect your information, we cannot guarantee absolute security.

9. Your Responsibilities

You are responsible for maintaining the confidentiality of your account credentials.

You should:

• Use a strong and unique password

• Keep your login information confidential

• Avoid sharing your account credentials with others

• Notify us if you believe your account has been accessed without authorisation

• Ensure that information provided to us is accurate and up to date

Princely.lk will not normally ask you to provide your password through unsolicited email, telephone calls, or messages.

10. Your Rights

Depending on applicable laws and circumstances, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of personal information in certain circumstances

• Object to certain processing activities

• Request information about how your personal information is used

• Withdraw consent where processing is based on consent

• Opt out of certain promotional communications

To make a privacy-related request, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

11. Marketing Communications

Where permitted by applicable law, Princely.lk may send customers promotional communications about:

• New products

• Special offers

• Discounts

• Seasonal promotions

• Product recommendations

• Sales campaigns

• Other relevant shopping information

You may unsubscribe from promotional emails by using the unsubscribe option provided in the relevant communication or by contacting us.

Please note that you may still receive essential transactional communications, such as:

• Order confirmations

• Payment confirmations

• Delivery updates

• Account-related notifications

• Important service announcements

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12. Children's Privacy

Princely.lk is not specifically intended for children to independently create accounts or make purchases without appropriate adult involvement.

Where purchases or services involve minors, they should normally be made by or with the involvement of a parent, legal guardian, or other authorised adult.

If you believe that personal information relating to a child has been provided to us improperly, please contact us.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

Princely.lk is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies and terms of those third parties before providing personal information.

14. Product Reviews and User-Generated Content

Where Princely.lk allows customers to submit product reviews, comments, ratings, photographs, or other content, information submitted by you may be displayed publicly on our website or associated services.

Please avoid submitting sensitive personal information or information that you do not want to be publicly available.

We may moderate, remove, or restrict user-generated content where reasonably necessary.

15. Fraud Prevention and Security

We may process personal and transaction information to identify, investigate, and prevent:

• Fraudulent transactions

• Payment abuse

• Account misuse

• Unauthorised access

• Suspicious activity

• Abuse of promotional offers

• Other activities that may compromise our platform or customers

Where appropriate, information may be shared with payment providers, service providers, financial institutions, law enforcement agencies, or other relevant authorities.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes to our website

• Changes in technology

• Changes to our business practices

• Changes in applicable laws or regulations

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way your personal information is handled, please contact us:

Princely.lk

Website: https://www.princely.lk/

Email: info@princely.lk

Telephone: +94779984984

Address: No:140/3, Akurana Rd, Kandy