Princely
Terms & Conditions
Last Updated: August 2026
Welcome to Princely.lk. These Terms & Conditions govern your access to and use of the Princely.lk website, online store, products, services, and related features.
By accessing our website, creating an account, browsing products, placing an order, making a purchase, or otherwise using our services, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these Terms & Conditions, please do not use our website or services.
1. About Princely.lk
Princely.lk operates an online e-commerce platform through which customers may browse, select, purchase, and receive products and related services.
Our services may include:
Online product browsing and shopping
Customer account registration
Product ordering and checkout
Online and other payment methods
Order processing and fulfilment
Delivery and shipping
Returns, refunds, and exchanges
Customer support
Promotions and discounts
Product reviews and ratings
Other features and services made available through our website
Princely.lk reserves the right to introduce, modify, suspend, or discontinue any service or website feature at any time where reasonably necessary.
2. Eligibility to Use Our Website
By using Princely.lk, you confirm that:
You are legally capable of entering into an agreement under applicable law.
The information you provide to us is accurate and complete.
You will use the website only for lawful purposes.
You will comply with these Terms & Conditions.
You will not use the website to conduct fraudulent, abusive, or unauthorised activities.
Where a purchase involves a minor, the purchase should be made by or with the involvement of a parent, legal guardian, or other authorised adult.
3. Customer Accounts
Certain features of Princely.lk may require you to create an account.
When creating an account, you agree to provide accurate and up-to-date information.
You are responsible for:
Maintaining the confidentiality of your password.
Protecting your account credentials.
Ensuring that information associated with your account remains accurate.
All activities carried out through your account, subject to applicable law.
Informing us promptly if you believe your account has been accessed without authorisation.
We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, abusively, or in violation of these Terms & Conditions.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, availability, and other information displayed on Princely.lk are accurate.
However:
Product colours may vary depending on your device or screen.
Images may be provided for illustrative purposes.
Product specifications may change where manufacturers or suppliers make changes.
Product availability may change without prior notice.
Minor differences between displayed information and the delivered product may occur.
We do not guarantee that every product description, photograph, specification, or other website content will always be completely accurate, current, or error-free.
If a significant error is identified in a product listing, we reserve the right to correct the information and, where appropriate, contact affected customers.
5. Product Availability
Products displayed on our website are subject to availability.
Adding a product to your shopping cart does not necessarily reserve or guarantee that product.
We reserve the right to:
Limit quantities available for purchase.
Restrict purchases from particular customers where reasonably necessary.
Remove products from sale.
Change product availability.
Cancel an order where the product is unavailable.
If we are unable to fulfil an order because a product is unavailable, we will take reasonable steps to notify you and, where payment has already been made, arrange an appropriate refund in accordance with our applicable refund policy.
6. Prices
All product prices displayed on Princely.lk are subject to change without prior notice.
Where applicable, prices may include or exclude taxes, delivery charges, service charges, or other applicable fees. Any applicable additional charges should be displayed during the ordering or checkout process where reasonably possible.
We make reasonable efforts to ensure pricing information is accurate.
However, if a product is listed at an incorrect price due to a technical, typographical, system, or human error, we reserve the right to:
Correct the price.
Contact you regarding the correct price.
Cancel the affected order where appropriate.
If an order is cancelled after payment because of an incorrect price, any applicable refund will be processed through the relevant payment method or another appropriate method.
7. Orders
When you place an order through Princely.lk, you are making a request to purchase the selected products.
An order confirmation or acknowledgement does not necessarily mean that the order has been finally accepted or fulfilled.
We may accept, reject, cancel, or modify an order where reasonably necessary, including where:
A product is unavailable.
There is an obvious pricing or product information error.
Payment cannot be successfully verified.
Delivery information is incomplete or incorrect.
We suspect fraudulent or unauthorised activity.
There are technical or operational issues.
The order violates these Terms & Conditions.
Where an order is cancelled after payment has been received, we will take reasonable steps to arrange an applicable refund.
8. Order Confirmation
After placing an order, you may receive an order confirmation through email, SMS, website notification, or another communication method.
You should carefully review your:
Name
Contact number
Delivery address
Products
Quantities
Prices
Delivery information
Payment information
If you identify an error, please contact us as soon as possible.
We cannot guarantee that an order can be modified after it has entered processing or has been dispatched.
9. Payment
Princely.lk may offer multiple payment methods, including online payment methods and other payment options made available during checkout.
Payments may be processed through authorised third-party payment gateways, banks, financial institutions, or other payment service providers.
You agree to provide valid and accurate payment information where required.
We are not responsible for failures, delays, restrictions, or errors caused by third-party payment providers, banks, card issuers, or financial institutions.
Where payment is unsuccessful or cannot be verified, we may cancel or place the relevant order on hold.
10. Delivery and Shipping
We may provide delivery through our own delivery operations or through third-party courier, logistics, or delivery providers.
Delivery times displayed on our website are estimates unless expressly stated otherwise.
Delivery may be affected by:
Product availability
Order processing time
Customer location
Weather conditions
Traffic
Public holidays
Courier or logistics delays
Incorrect delivery information
Other circumstances beyond our reasonable control
You are responsible for providing an accurate and complete delivery address and contact information.
If a delivery cannot be completed because the provided information is incorrect, the customer is unavailable, or the delivery cannot reasonably be completed, additional delivery arrangements or charges may apply where appropriate.
11. Delivery Inspection
Where reasonably possible, customers should inspect products upon delivery.
If a product appears damaged, incorrect, incomplete, or materially different from the ordered product, please contact Princely.lk as soon as reasonably possible and provide relevant information, photographs, order details, or other evidence where requested.
This may assist us in investigating and resolving the issue.
12. Returns, Refunds and Exchanges
Returns, refunds, and exchanges are subject to the applicable Princely.lk return and refund policy.
Depending on the product and circumstances, eligibility may be affected by:
The condition of the product.
Whether the product has been used.
Whether the original packaging is available.
The time elapsed since delivery.
Whether the product is damaged or defective.
Whether the product is eligible for return.
Applicable manufacturer or supplier conditions.
Applicable laws and regulations.
Certain products may not be eligible for return due to their nature, hygiene requirements, perishability, personalised characteristics, or other legitimate restrictions.
Nothing in these Terms & Conditions is intended to exclude or restrict any rights that cannot legally be excluded or restricted under applicable law.
13. Refunds
Where a refund is approved, the refund method and processing time may depend on:
The original payment method.
The relevant payment provider.
Bank processing times.
The reason for the refund.
Our return and refund procedures.
Princely.lk cannot guarantee the exact time required by a third-party bank or payment provider to complete a refund.
Where appropriate, we may request additional information to verify the order before processing a refund.
14. Order Cancellation
Customers may request cancellation of an order before it has been processed or dispatched, subject to the applicable cancellation conditions.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
We reserve the right to cancel orders where reasonably necessary, including where:
Products are unavailable.
Payment cannot be verified.
Incorrect pricing or product information has been identified.
Fraudulent activity is suspected.
The order contains incorrect or incomplete information.
Technical or operational issues prevent fulfilment.
15. Promotions, Discounts and Offers
Princely.lk may offer promotional campaigns, discount codes, special offers, vouchers, seasonal promotions, or other marketing activities.
Unless otherwise stated:
Promotions are subject to availability.
Promotional offers may have specific eligibility requirements.
Discount codes may have expiry dates.
Some products may be excluded from promotions.
Multiple promotions may not always be combined.
Promotional offers may be changed or withdrawn where reasonably necessary.
Specific terms displayed with a promotion will apply where they differ from these general Terms & Conditions.
16. Gift Cards, Vouchers and Promotional Codes
Where Princely.lk offers gift cards, vouchers, coupons, or promotional codes, they may be subject to additional conditions.
Unless otherwise stated:
They may only be used according to their stated terms.
They may have an expiry date.
They may not be exchanged for cash.
They may not be reproduced, duplicated, or fraudulently obtained.
Princely.lk may refuse a voucher or promotional code where fraud or misuse is reasonably suspected.
17. Product Reviews and User Content
Where the website allows customers to submit reviews, ratings, comments, photographs, or other content, you agree that your submissions:
Are truthful to the best of your knowledge.
Do not contain unlawful, defamatory, threatening, abusive, obscene, or misleading material.
Do not infringe another person's intellectual property or privacy rights.
Do not contain malicious software or harmful content.
Are not submitted for fraudulent or deceptive purposes.
By submitting content, you grant Princely.lk permission to use, reproduce, display, publish, or distribute that content in connection with our website, products, services, and marketing activities, subject to applicable law.
We reserve the right to moderate, remove, or restrict user-generated content where reasonably necessary.
18. Intellectual Property
Unless otherwise stated, the content and materials available on Princely.lk, including:
Website design
Logos
Branding
Text
Graphics
Product presentation
Images
Videos
Software
Website layouts
Interface elements
Other original materials
may be owned by or licensed to Princely.lk and may be protected by applicable intellectual property laws.
You may use the website for personal and legitimate shopping purposes.
You must not, without appropriate permission:
Copy substantial portions of the website.
Reproduce or redistribute website content for commercial purposes.
Modify or create derivative works from our proprietary content.
Use our branding or trademarks without permission.
Scrape or systematically collect website information for unauthorised purposes.
19. Prohibited Activities
You must not use Princely.lk to:
Commit or facilitate fraud.
Conduct unlawful activities.
Attempt to gain unauthorised access to systems or accounts.
Introduce viruses, malware, or other harmful software.
Interfere with website security or functionality.
Use automated systems to abuse or overload the website.
Collect personal information about other users without authorisation.
Create fraudulent accounts.
Abuse promotional offers.
Submit false reviews or misleading information.
Attempt to manipulate prices, orders, ratings, or website functionality.
Use the website for activities that violate applicable laws.
We reserve the right to investigate suspected misuse and take appropriate action.
20. Third-Party Services and Links
Princely.lk may integrate with or provide links to third-party services, including:
Payment providers
Banks and financial institutions
Courier and logistics companies
Social media platforms
Analytics providers
Advertising platforms
Hosting and cloud service providers
Communication services
Other external websites and applications
Third-party services are generally governed by their own terms and policies.
Princely.lk is not responsible for the content, availability, security, privacy practices, or performance of third-party services beyond matters that are legally attributable to us.
21. Website Availability
We aim to keep Princely.lk available and operational; however, we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to:
Maintenance
Software updates
Technical failures
Hosting problems
Network interruptions
Cybersecurity incidents
Third-party service failures
Other circumstances beyond our reasonable control
We may temporarily suspend or restrict access where reasonably necessary.
22. Disclaimer
To the extent permitted by applicable law, Princely.lk provides its website and services on an "as available" basis.
We make reasonable efforts to provide accurate information and reliable services, but we do not guarantee that:
The website will always be available.
Website content will always be complete or error-free.
Product information will always be completely accurate.
All products will always be available.
Delivery will always occur within an estimated timeframe.
Third-party services will always operate without interruption.
Nothing in these Terms & Conditions is intended to exclude rights or protections that cannot legally be excluded under applicable law.
23. Limitation of Liability
To the maximum extent permitted by applicable law, Princely.lk will not be responsible for losses arising from circumstances beyond our reasonable control, including certain:
Internet or network failures
Third-party service failures
Payment provider failures
Courier or logistics delays
Events outside our reasonable control
Unauthorised access resulting from circumstances outside our reasonable security measures
Customer-provided incorrect information
Nothing in these Terms & Conditions limits liability where such limitation is prohibited by applicable law.
24. Force Majeure
Princely.lk will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters
Floods
Severe weather
Fire
Epidemics or pandemics
Government restrictions
Civil disturbances
Strikes
Power or telecommunications failures
Transportation disruptions
Cybersecurity incidents
War or other serious emergencies
Failures of third-party infrastructure
Where reasonably possible, we will take appropriate steps to minimise the impact of such events.
25. Privacy
Your use of Princely.lk is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, share, and protect personal information.
By using our website, you acknowledge that personal information may be handled in accordance with our Privacy Policy.
26. Communications
By using our services or placing an order, you agree that we may contact you regarding matters necessary to provide our services, including:
Order confirmations
Payment confirmations
Delivery updates
Order changes
Returns and refunds
Account-related matters
Customer support
Important service announcements
Where permitted by applicable law, we may also send promotional communications. You may opt out of promotional communications where applicable.
27. Changes to These Terms
Princely.lk may update these Terms & Conditions from time to time to reflect:
Changes to our products or services.
Changes to our website.
Changes to our business practices.
Changes in technology.
Changes in applicable laws or regulations.
The updated version will be published on this page with a revised "Last Updated" date.
Your continued use of Princely.lk after changes are published may constitute acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
28. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the laws applicable in Sri Lanka.
Any dispute arising in connection with the use of Princely.lk or the purchase of products through our platform shall be subject to the applicable laws and jurisdiction of Sri Lanka.
Nothing in these Terms & Conditions prevents a customer from exercising any mandatory rights or protections available under applicable law.
29. Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permitted.
The remaining provisions will continue to apply.
30. Entire Agreement
These Terms & Conditions, together with our Privacy Policy and any additional terms or policies specifically applicable to particular products, services, promotions, or transactions, constitute the terms governing your use of Princely.lk.
31. Contact Us
If you have questions, concerns, complaints, or requests regarding these Terms & Conditions, please contact us:
Princely.lk
Website: https://www.princely.lk/
Email: info@princely.lk
Telephone: +94779984984
Address: 140/3,Akurana Rd, Kandy
By using Princely.lk or placing an order through our platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.